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Support

  Answers to frequently asked questions may be found in our  FAQ knowledge base. If you have specific question(s), you may use one of the support plans listed below.

Installation Support

With the purchase of ProCAD PowerStation 32, you will receive free technical support through our
on-line helpdesk or by phone for any installation problems for a period of 90 days from the date of purchase. We like to make sure our customers get up and running with ProCAD PowerStation 32..

Standard Support Plan (Free to All Registered ProCAD Users)

This support plan entitles you to:

  • Receive on-going technical support via our on-line helpdesk. We commit to response to all support requests within 72 hours.
  • Receive notification of maintenance releases via e-mail and free download from our website. (Does not include upgrades)
  • Present to the developers suggestions or requests for enhancements or modifications you would like included in new versions. (Final decision on implementation of these requests will remain at the discretion of the developers).

Full Support and Maintenance Plan (See Price List)

This support plan entitles you to:
 

  • Receive on-going technical support via our on-line helpdesk. We commit to response to all support requests within 24 hours.
  • You will be entitled to incremental updates for bug fixes & enhancements using the Automatic Software Updates via the Internet (Live Update).
  • Automatic library downloads from our FTP server over the internet using the IAC feature of the Library Manager.
  • Special discounts on new products.
  • Unlimited phone support, and of course free program updates (shipping & handling charges extra). 
  • Present to the developers suggestions or requests for enhancements or modifications you would like included in new versions. (Final decision on implementation of these requests will remain at the discretion of the developers).

Logging Support Calls

All support calls should be logged via our on-line helpdesk
. We try to reply to all support requests within 72 hours of receipt, excluding weekends and holidays. Customers on one of our support plans receive priority support.

All support requests should contain the following:

  • Product and version
  • Operating system
  • Exact nature of the problem
  • Steps to reproduce the problem

To receive technical support on ProCAD PowerStation 32, you need to have purchased and registered ProCAD PowerStation 32, and have satisfactory proof of purchase. Without some proof of ownership, our support representatives will not be able to provide support.
 

**Only one support question and/or request per query. If you exceed this, one or non will be answered. Please use multiple support logs if you have more than one question and/or request.**

 


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